Privacy Policy
At Buddy's Bites, we are committed to protecting your privacy. We collect personal information such as your name, email address, and payment details to process your orders and provide you with the best possible service. We do not share your personal information with third parties except as necessary to fulfill your orders or comply with legal requirements. Our website uses cookies to enhance your browsing experience and analyse site traffic. By using our site, you consent to our use of cookies.

Shipping Policy
We offer shipping within the UK only. Orders are processed within 1-2 business days, and delivery typically takes 3-5 business days. Shipping costs are calculated at checkout and vary based on the order size and destination. Free shipping is available for orders over £40. Please note that delivery times may vary during peak periods.

Return & Refund Policy
You have the right to cancel an order with us if you do so before the product has been shipped or within 14 days of placing the order. We, as the seller, have the right to charge a 20% restocking fee.
Returns are only accepted if the product is unopened. If there is evidence of fault in the product, a refund may be granted, at the discretion of the seller.
To return the product, the buyer must package and return the product at the cost of the buyer, please return to:
53 Potton Close, Coventry, CV3 3EA - please include your name and address.
The seller will inform the buyer when the product is received and provide a refund in full (excluding shipping costs) if it is deemed that the claim is in accordance with this returns policy.
We reserve the right to refuse cancellation in respect of the following:
Goods that are made to the consumer's specifications or are clearly personalised
Goods which are liable to deteriorate or expire rapidly
Sealed goods which are not suitable for return due to health protection or Hygiene reasons, if they become unsealed after delivery'
Netted products which can be contaminated if the package has been opened.

Terms and Conditions
By using our website, you agree to comply with and be bound by these terms and conditions. All product descriptions and pricing are subject to change without notice. We reserve the right to modify or discontinue products at any time. All content on this website, including text, graphics, and logos, is the property of Buddy's Bites and protected by intellectual property laws.

Payment Policy
We accept various payment methods, including credit cards and PayPal. All payments are processed securely, and we do not store your payment information. Payment must be received in full before your order is shipped.

Customer Service Policy
We are here to help! You can reach our customer service team via email at jem.buddysbites@gmail.com or by social media at buddy's bites. We aim to respond to all inquiries within 24 hours.

Sustainability Policy
We are dedicated to ethical sourcing and minimising our environmental impact. Our treats are sourced from suppliers who adhere to high standards of animal welfare and sustainable practices. We strive to use eco-friendly packaging materials wherever possible.

Allergy Disclaimer
While our treats are made from natural ingredients, it is important to check the ingredient list for potential allergens. If your dog has known allergies, consult with your vet before introducing new treats. Our products are processed in facilities that may handle other ingredients, so cross-contamination is possible.